Complete the sentences

Use the words: freezes · overheating · reports · shuts down

1. The customer __________________ that the laptop is very slow.
2. The computer __________________ when the user opens large files.
3. The laptop is __________________ after 10 minutes of use.
4. The device __________________ by itself after a few minutes.

Choose the correct option

Circle a or b to complete each sentence.

1. I (a. noticed / b. decided) that the hard drive was almost full.
2. The laptop had only (a. 4GB of RAM / b. 4GB of cable).
3. The system was using the (a. battery / b. hard drive) as virtual memory.
4. I found several (a. unnecessary programs / b. new chargers) on the laptop.

Match the actions

Match each problem (1–3) with the best action (A–C).

1. The laptop was very slow and the hard drive was almost full.
2. The battery level dropped very quickly.
3. The charger only worked when the user moved the cable.

A. I tested the charger and replaced the cable.
B. I cleaned the hard drive and uninstalled unnecessary programs.
C. I ran a system diagnostic and checked the battery.

Complete the advice

Use: should · It’s a good idea to · I recommend

1. ________________ upgrade to an SSD.
2. ________________ install more RAM.
3. ________________ replacing the battery.
4. You __________________ keep the charging port clean.