HOW TO WRITE A COMPLAINT LETTER

Tips

1. Focus on the most important facts. Don't give unnecessary background information.
2. Make sure you include:
   • the reason for writing (e.g. I am writing to ...)
   • what went wrong
   • what you would like to happen now.
3. Complaint letters are usually written in a formal style.
4. Use passives to be less direct and more formal, e.g. I was served quickly.
5. Use Yours faithfully to sign off if you don't know the name of the person you're writing to.